Heat pumps done the HeatGeek way

The decision to trust my heat pump install with this company through Heat Geek was without doubt a good one. Communication was excellent and every day the guys arrived at the stated time and knew exactly what they were doing that day, informed us of their progress, and informed us of the plan for the following day. All members of the team were polite, respectful of the house and cleaned up as they went, there was little disruption as a result. It was the hottest week of the year but they worked incredibly hard throughout and finished in the predicted timescale. Grant, Adam Louis and Jezz were a pleasure to have on site, the attention to detail on everything they did was first class and I’m sure I couldn’t have chosen better. The install looks superb and I know if I have any issues or. Questions in the future they will support me.

Gas Appliance Showroom And Fireplace Centre Limited

The one big failing is there is no number to call.. no point of contact.. it’s all done through a website.. a part from that emerging was excellent

Bromley Energy

Didn't really need much through heat geek themselves, however they supplied the supporting documents quickly, have a very easy to use portal and sourced the install though a company with very good customer service.

Greenlands Energy

The service was professional and what you woudl expect from a company like this

Prometheus Energy

Heat Geek are a contract plumbing agent that provide a training course. They don't install anything, just arrange for local installer who has done their course to do the install. They didn't order the heat pump or cylinder for my installation. The installer turned up, 10 days before Xmas with nothing to install. They didn't make any effort to source the parts locally to save the situation, they just rearranged installation. The next date I could get was nearly 2 months later. Leaving me with an electric bill for heating with fan heaters over winter and hot water from an immersion. They did offer me money off for the inconvenience, however it only covered about 60% of the electricity cost, and therefore the mistake cost me a not insubstantial money and substantial inconvenience. Heat Geek had the chance to bring the delayed installation forward by a month, but were so slow too respond to the installer, despite being chased, that they confirmed the delivery of the equipment with 2 working hours notice on a Friday afternoon to arrange the work for the following Monday morning. It was too short notice. As far as I was concerned Heat Geek had messed up 2 installation opportunities. Heat Geek response was that I couldn't have had a confirmation, as it would not have been possible to arrange through their supply chain. Despite the fact I had an email saying delivery was confirmed. I was effectively accused of lying. I really ended up regretting being involved with Heat Geek. It also leaves you struggling to tell who is really responsible for the installation. All the paperwork and contract is with Heat Geek, but another company installs it. My advice would be to just find a good local installer and cut out the middle.

Ae Renewables Ltd

Service was good, very simple process

Heatgeek

Heat geeks service was excellent, communication was great and it was almost a seamless experience. Fantastic!

Greenlands Energy

Clearly experts in heating and specifically heat pumps. Recommended

Lambert Heating & Renewables Ltd

Heat Geek were fantastic throughout the process of getting a heat pump at my home. The portal is excellent and provides clear information and updates about the process.

Rca Plumbing & Heating Services

Drawn out series of miscommunication and alterations. Felt sorry for the installers.

Woodford Plumbing & Heating

Very happy with the experience, the Libtek team answered all our questions and installed the system quickly.

Libtek Heating And Renewables

Excellent service!

Jld Gas And Renewables Ltd