Finding a Trusted Heat Pump Installer just got Easier
The heat pump industry is growing fast. But for homeowners, finding an installer they can trust isn’t always easy. Poor-quality installs damage trust across the industry, costing homeowners money and confidence, and harming the reputation of every installer working to do things properly.
That’s why Heat Geek, the leading name in heat pump training and system design, has partnered with Which? Trusted Traders, the UK’s consumer champion, to raise standards in the industry and help homeowners find trusted heat pump installers they can rely on.
Which? Trusted Traders is known for its rigorous approach to vetting businesses, ensuring homeowners can trust the people they let into their homes. At Heat Geek, we take the same approach with installer training, giving professionals the skills and knowledge they need to design and install systems that actually work, efficiently and effectively.
Together, we share a vision: an industry where quality is non-negotiable, where homeowners can trust the tradespeople they hire, and where the best installers are recognised for the work they do.
"By combining Heat Geek’s rigorous approach to training with Which?’s gold standard in consumer trust, we’re making it easier for homeowners to find skilled, reliable installers — and for great businesses to stand out."
Amy Mitchell, Head of Which? Trusted Traders
Why This Matters for Homeowners
Heat pumps are one of the most effective ways to reduce your energy bills and carbon footprint. But they need to be installed correctly to work as promised. Choosing a trusted heat pump installer backed by Which? Trusted Traders and Heat Geek means:
✅ You get an installer who has been rigorously vetted for quality, financial stability and customer service.
✅ You get peace of mind with independent dispute resolution and support if things go wrong.
✅ You’re working with a professional who follows industry best practice for heat pump system design and installation.
What This Means for Installers
We want top quality installers to be able to demonstrate to homeowners that they're also a great business. We also want to make sure great businesses have the top quality skills to match. As part of this partnership:
- Heat Geek platform installers can access Which? Trusted Traders membership under exclusive discounted terms, giving them an edge in credibility and trust.
- Installers who have completed Heat Geek’s training but aren’t yet on the platform will also have access to discounted membership.
- Which? Trusted Traders members can access discounted Heat Geek training, ensuring they have the skills to deliver high-quality heat pump installs.
For installers ready to take the next step, learn more about how to become a Heat Geek.
Why We’re Doing This
Heat pumps are a key technology in the transition to net zero. But they will only succeed if they are installed correctly. This partnership helps:
✅ Homeowners: by making it easier to find skilled, trusted heat pump installers.
✅ Installers: by giving them a mark of credibility, helping them stand out and win more of the right work.
✅ The Industry: by raising standards, building consumer trust, and improving the reputation of heat pumps in the UK.
If we’re going to fix the reputation of the industry, we need to lift the standard, together.
When you see the Heat Geek and Which? Trusted Traders logos side by side, you know they stand for quality you can trust.
“We’re proud to partner with Heat Geek to help raise the bar for heat pump installation across the UK. The industry is growing fast, but quality hasn’t always kept pace — and that puts homeowners, and the reputation of heat pumps, at risk. By combining Heat Geek’s rigorous approach to training with Which?’s gold standard in consumer trust, we’re making it easier for homeowners to find skilled, reliable installers — and for great to stand out.
This partnership is about more than just badges and branding. It’s about building an industry where quality is the norm, not the exception. Where doing things properly isn’t just encouraged — it’s expected. Together, we’re giving installers the tools to succeed, and homeowners the confidence to make the switch to low-carbon heating.”
Amy Mitchell, Head of Which? Trusted Traders
“At Heat Geek, we believe the future of heating depends on quality installs, done by skilled, trustworthy people. Which? Trusted Traders shares that commitment to high standards, and together, we’re helping homeowners find the best heat pump installers they can trust. I’m really excited about this partnership because I believe it will help drive the industry forward – and Which? Trusted Traders is a fantastic partner to do that with.”
Aadil Qureshi, CEO Heat Geek
