HG-Assured-Logo-Elite-W

Code of Conduct

Heat Pump Installations

Heat Geek Elite Code of Conduct

A list of criteria that installers must adhere to will ensure that we are all working to the same high standard and other engineers aren't letting down your good name. If these requirements are not met, you will be investigated (we will pay other heat geeks to make a site visit) with the potential to be struck off the map or to re-train and review.

Make Heating as low Temperature as possible

Always advise consumers of the benefits of low temperature heating and install the lowest temperatures system possible for the customers budget, making heat pump ready where possible if not installing a heat pump. Our site is full of articles on low temperature heating to send them and save you time. Namely: Benefits of Low Temperature Systems

Don't dissuade from saving carbon

Refrain from suggesting that customers “wait for hydrogen" if they are enquiring about Heat Pumps. If their budget does not cover the requirements of a heat pump system, then we should do our utmost to push towards lower temperature systems including cylinders within their budget range, as this benefits gas boilers too. Incorrectly talking a customer out of a heat pump (or attempting to) is strictly against our code of conduct.

Don't use plastic pipe (where possible)

Avoid the use of plastic pipe on heating pipework. This does not mean MLC. If it is absolutely essential to use, you must always advise customers of the pitfalls of the lower quality inherent with plastic piping re bacteria, air ingress, and corrosion etc. We will provide a video to aid you in this discussion point.

Compensate Controls

Always install compensating controls. Except in extreme circumstances, or if the customer insists, however you should always inform them verbally and in a written format of the benefits, use our articles for this. Please note: A responsive load compensating control will have no experienced difference to an on off system. It will ONLY reduce cycling, increase comfort and reduce bills.

Be Polite

Always be polite to customers. NEVER show anger toward or shout at the customer, simply walk away or off the job if things get severe and approach legal advice if they owe you money. Not only is life too short but we're here to support you too! Professionalism at all times.

Communicate

Practice good client communication. We expect a maximum delay time of 2 days. Being too busy is not an excuse to not call at all. Answer, or call the customer back to arrange time for a longer call or tell them you cannot accept the work, do not simply ignore them.

Practice water treatment

Water treatment using VDI2035 is preferred, if not, the full practice of annual inhibitor testing should be followed and recorded. We have an in depth video to guide to VDI 2035 here.

Guarantee your work

We require a 2-year warranty on all installations. As you are aware, the vast majority of errors show up on commissioning, and this is only materials you've installed or worked on.

HeatGeek © 2020. All rights reserved.
Heat Geek is a participant in the Amazon Services LLC Associates Program, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com.
Registered Address: Fifth Floor, 11 Leadenhall Street, London, United Kingdom, England, EC3V 1LP
Vat number: 364541984
Company number: 11887015